Still have questions about managed services and what we do? Don’t worry! You’re in the right place. Here are the most commonly asked questions and our answers:
In the Information Technology world, a Managed Service Provider is a company that provides partially or fully outsourced IT Support and Management as a service (MaaS). We manage IT Support Management roles, enabling us to handle any technology needs of our clients.
Usually, a Managed Service Provider works 24/7 all year round keeping track of all of your IT infrastructures. A Help Desk is made available to answer your and your staff’s questions. Additionally, Managed IT Services offer technical support both onsite and remotely, assist your business with hardware and software development.
All projects we undertake carry four types of guarantees: 1) A Confidentiality Guarantee: All client details will be kept confidential; 2) A Price Guarantee: Minimum 60% cost-saving over on-site development; 3) A Support Guarantee: Free 3-12 months support for defect resolution; 4) A Results Guarantee: progress-linked payments weighted toward the end.
The cost depends on the number of users, computers, and servers you have in your workplace. After consulting our clients, our team devises a personalized proposal covering all of your equipment. We then assist your business with the services required by you to help you run our operations smoothly.
We offer a monthly rate working with long-term committed clients who want Full-Time Equivalent (FTE) services. The payment is due per month.
Having an exceptional team of employees and a customer-focused IT strategy are two things that differentiate us from other firms in the industry. We believe that every client has their unique business model and therefore requires customized support relevant to their business. We have developed great working relationships with our clients by offering them guidance throughout the way. Our customized and proactive IT support guarantees a problem-free network.
Cenisa's standard client contract is a three-year agreement with an easy-out clause. It says “Client shall have the right to, at their discretion, terminate this Agreement for any reason as long as a 30-day notice has been provided.” According to this clause, you can cancel the agreement at any point in time during those three years, although you wouldn’t want to.
We believe that trust is essential for all partnerships, and it develops after long-term association. Previously, we have completed projects for 500+ US/European clients. This demonstrates that we have a long-term vision and we are willing to put in the effort to develop and maintain our client’s trust over time.
Many of our clients have an existing IT department. Our team will work with your IT staff in assisting them with their daily operations. By working in a partnership with your IT department we aim to improve your productivity, saving time and financial resources for your business. Moreover, we offer customized IT strategies which will benefit your business operations in the long run.
We work in collaboration with our clients, therefore our clients have control over their projects. Our assigned Project Manager will be the single point of contact working closely with you at all times. This ensures effective communication, transparency, control, and trust between Cenisa and your organization.
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
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